Refund Policy
The following are NOT covered under our refund policy:
- Orders placed before/after a sale or price change. (No price matching or price adjustments)
- Orders that have been redirected by the customer through the delivery service.
- Orders sent to invalid addresses due to customer error.
- Orders that are marked as “delivered” within 48 hours of being shipped but defrost because of recipient not being available to accept the package in a timely manner.
- Orders that have been placed expecting an earlier/later delivery time. (If we do not ship out your order within 1 week, please contact us.)
- Deliveries that have been impeded due to factors surrounding the address such as gate codes, animals, etc.
Refunds may be distributed in the case of damaged product, delayed delivery due to delivery service error, incorrect product, and more. Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. In the case of damaged packaging or product, please ensure you take pictures of all sides of all boxes.
Please direct all refunds or quality concerns to our email at support@cuisineryfoodmarket.com. We DO NOT handle refunds or quality concerns over the phone.
